Frequently Asked Questions

Modifying an order is only possible if the purchase has not yet shipped. Please check this page for details.

Reasons may include, our inability to process payment information and our inability to ship to address provided, among others. In any case, you will be informed by email if an issue occurs or the order was rejected/cancelled. Please note that you will not be billed for any cancelled items.

Yes, we ship globally. Check this page for details.

Yes, you can track your orders in real-time. Check  this page  for details.

If your order is marked as delivered by the shipping courier but find that it is missing, please email us with your order number. Please note that we must receive this inquiry within 7 days from the day your order is marked as delivered. If we receive your inquiry regarding the missing order after this timeframe, the carrier will investigate, and order replacement will only be granted if the order is confirmed missing by the carrier.

Yes, we can deliver to APO, FPO or PO Box addresses as well.

If you live in the European Union or USA, you do not have to pay any import taxes. If you live elsewhere, please check this page for import taxes.

If you owe any import taxes to your local government, you will receive a customs documentation requesting you to pay the taxes, after your order has arrived in your country.

Yes. You can also add a personal message with your order.

Unfortunately we do not support shipping to multiple addresses in one order. You have to place multiple orders. However, to remove any economical disadvantage we offer free shipping on all orders.

If you are unable to complete the checkout process, please contact the Concierge at concierge@ishonest.com.

If for any reason you are dissatisfied with your purchase, received the product damaged, or simply had a change of heart, the item(s) can be returned and accepted for a full refund conceding that the product have not been used. Please check this page for details.

Please check this page for details.

The refund will be issued within 24 hours after receiving the returned items. Please check this page for details.

Yes. Please check this page for details.

If the item is broken or damaged in transit, please contact the Concierge at concierge@ishonest.com with a brief description and photo of the damaged product, within 7 days from the delivery of your order. Please check this page for details.

No. You can keep the gift items.

If you are exchanging a purchase received as a gift, you may contact the Concierge directly and provide the product name and order number

Please follow the return policy guidelines and attach a photograph of the product. Concierge will send you a return shipping label. Once the item(s) is received and inspected, you will receive an email with a unique code that can be used for your new purchase. The code is a onetime use and only valid for 30 days from the date of issuance. All exchanges must be equal or higher value. Please check this page for details.

You will be charged once the order(s) has been successfully submitted via the online checkout process. You will receive a confirmation email for your reference.

At ishonest, we know how important security and data privacy is to our customers. We use the most updated security measures to protect your data. Please refer to our privacy policy.

If you live in the European Union or the United States, you will not be charged with import taxes. If you live in other countries, please check this page for import taxes.

No. ishonest is a cruelty-free company and we do not carry out any kind of animal testing to analyze our products nor do we include any ingredients from animal origin.

If any product is unsafe for use during pregnancy, we have stated it in the product description. We recommend you to consult your physician if you have any safety concerns.

We value and uphold the transparency of the scientific method at every stage of our R&D activities, from validating our technology to selecting the most potent active ingredients. We do not believe in myths and hype. Only proven skin active ingredients that are optimized by our technology are included in our unique and highly efficacious products.

As a final stage, the efficacy of our products is evaluated and validated.

Yes, our products are non-toxic and completely safe. All of our formulas are cruelty-free, gluten-free, and free of synthetic fragrances. We have formulated our products with careful consideration, excluding ingredients that could potentially irritate the skin or have questionable safety profiles.

All of our formulas are free of parabens, silicones, mineral oil, phthalates, petrolatum, formaldehyde, cocamide DEA, propylene glycol, triclosan, myristyl myristate, GMOs, nitrates, artificial colorants, synthetic fragrances, paraffin, alcohol, ingredients of animal origin, and EDTA.

Decades of research has identified the gentle, balanced and powerful effects of active natural ingredients in improving skin health and wellbeing for the best results. We always favor, as well as continuously strive to find, natural solutions for skin needs and concerns that are healthy for both people and the environment.

Our scientists do not blindly follow any claims or myths when it comes to ingredient efficacy on skin health. Only ingredients with verified efficacious performance are included in our formulas.

No. None of our products contain any fragrances.

Yes. All products are 100% vegan.

No. All ingredients are GMO-free.

No. All products are free of parabens.

Yes. All products are gluten-free.

Our formulations are preserved with natural preservations. These preservatives are globally approved by regulatory bodies and widely used across the cosmetics industry.

No. Some products are not suitable for problematic skin and this information is available in the product description.

Validity and truth in data underscore every decisions. We value and uphold the transparency of the scientific method at every stage of our R&D activities. Our formulas undergo standard R&D testing to ensure product safety, performance and efficacy.

Green Chemistry: our research and development as well as product manufacturing adhere to the 12 Principles of Green Chemistry.

Eliminating Chemical Waste: We strive to achieve as low wastage as possible by managing, reducing, and recycling our wastes for a closed-loop production process.

Sustainable Sourcing: We seek fair trade and sustainable ingredients Whenever possible. We do not include ingredients from animal origin as well as other undesirables, and do not test on animals at any stage of our R&D processes.

Eco-Friendly Processes: We use a unique, environmentally sound extraction technology and biodegradable process that includes water reuse and re-purification to create our formulas that are respectful of both humans and nature.

Sustainable Packaging: Good design is forward-thinking aesthetically, functionally, and sustainably. Our boxes are made from biodegradable and recyclable materials.

We follow ISO 22716 GMP which are regulated guidelines on good manufacturing practices for cosmetics.

ishonest products are meticulously crafted and produced in Dublin, Ireland.