Refund Policy

At ishonest, we take pride in our skincare and wholeheartedly believe in 100% satisfaction regarding the optimal quality of our products. If for any reason you are dissatisfied with your purchase, received the product damaged, or simply had a change of heart, the item(s) can be returned and accepted for a full refund if the product has not been used.

You can return the product within 30 days from the date of purchase. Only item(s) purchased from ishonest.com may be accepted for a return.

Please follow the below instructions to facilitate a return for your ishonest purchase:

  1. Please reply to the confirmation email you received and share your reason for returning the product. ishonest Concierge will then send you a prepaid label via email to affix on your return package. Place the item(s) securely with the packaging provided in original shipment for protection to avoid product damage. Keep the tracking information indicated in the return label for your record and reference. You may take the package to any courier to Fedex courier drop-off location. Please see courier printed on the prepaid label.
  2. An email will be sent to confirm receipt and the refund will be processed within 15 days from the date of receiving the returned item and only after we inspect and approve the item for refund. The refund will be issued in the form of credit to the original credit card used.
  3. Shipping charges incurred at the time of purchase apart from Standard Shipping are non-refundable with the exception of returning an order as a result of an error from ishonest’s side.
  4. If the item is broken or damaged in transit, customers may contact ishonest at concierge@ishonest.com with a brief description and a photo of the product within 7 days from the delivery of your order. Customer must send the damaged product back (complete set) before we process the replacement. Once we receive the return, ishonest will send the new set of products and the shipping charges will be covered by us.
  5. Modifying an order is only possible if the purchase/order is not yet dispatched or shipped. We recommend to email us immediately at concierge@ishonest.com
  6. If you are exchanging a purchase received as a gift, you may contact the ishonest Concierge directly and state the product name, order number, and reason for return. Please follow the refund policy guidelines and attach a photograph of the product. ishonest Concierge will send you a return shipping label. Once the item(s) is received and inspected, you will receive an email with a unique code that can be used for your new purchase. The code is a onetime use and only valid for 30 days from the date of issuance. All exchanges must be equal or higher value.

If you have any questions, please email the ishonest Concierge at concierge@ishonest.com.